Everise was named as one of Newsweek’s Top 100 Most Loved Workplaces for 2022! Click Here

Cross-shoring: An Innovative Approach to Asian Language Customer Support

Deliver cost-effective native language support from happier, more motivated agents with Everise’s Multilingual Hub in Kuala Lumpur Malaysia.
Powered by  

What is Cross-shoring?

Cross-shoring is a unique “natives serving natives” support operations model that offers customer lifecycle management services by native speakers at a lower cost, without compromising on the customer experience, delivered through a multilingual hub.

Everise is a Proven Cross-shoring Partner

Some of the world’s most important brands leverage the benefits of Everise’s Cross-shore solution. Our state-of-the-art multilingual hub in Kuala Lumpur, Malaysia offers full proficiency customer support through native speakers of over 20 languages, inspiring brand loyalty and fostering culturally informed customer experiences.

Why Cross-shore in Malaysia?

A beautiful and ethnically diverse region of the world, Everise Malaysia sits in an affluent region of melting pot Kuala Lumpur. The combination of good infrastructure, strong government partnerships and warm weather makes this an ideal location to attract multilingual talent.

English Training – Agents receive free English training while they earn money in an exotic location.

Community – There is a large expat communities from around ASEAN in Kuala Lumpur

60 international airlines from 100 destinations

1000’s – Beautiful beaches nearby

Why our partners love Malaysia

award icon
Malaysia was ranked as the third most attractive market for global offshoring by A.T. Kearney.
award icon
Business Continuity
Optimal location to mitigate risks to your onshore support facilities.
award icon
Government Support
MSC(Multimedia Super Corridor) Status allows for free flow of labor and other attractive incentives.
award icon
Lower Cost
Pay less for the same native speakers.

Take a tour of our experience center

Proven Results at our Malaysian Multilingual Hub

Agents arrive in an exotic new country with a full time job, making them more motivated and dedicated to deliver great customer experiences. As a result, both attrition and absenteeism are lower – a win-win for both you and your customers.

Discover how Everise can evolve your customer experience

News and Insights

Guatemala: A Resilient  Culture 

 Guatemala is best known for its coffee, fascinating Mayan culture, volcanic landscape, and the beautiful, colonial city of Antigua. But most people are just learning about how this small country is loaded with homegrown produce and talent.  

How Everise has thrived in the Philippines

When the pandemic hit, Everise swiftly transitioned 95% of our champions in the Philippines into a secure work-at-home environment within weeks - since then we have continued to thrive.

Japan: Blending Culture and Innovation

Japan is an amazing destination and is widely known for its fascinating and colorful culture. The country is a blend of Eastern traditions and Western modernity built upon a prolific history. Upon visiting the country, one will immediately notice the pristine natural scenery with some of the world’s most beautiful waterfalls. And of course, one shouldn’t miss seeing the infamous Mount Fuji or the blooming of the cherry blossoms.

Case Study: The Impact of Re-opening Facilities in a Post-pandemic Labor Market

Businesses around the world are beginning to cautiously open up, welcoming their people to a new way of working. As a people-first company dedicated to incubating innovation, Everise approached this challenge by conducting a test-and-learn pilot program in our Austin, TX Experience Center, in order to measure the sentiment and performance of those returning to an environment transformed by pandemic. 

The Malaysian Experience: A Look Inside the Melting Pot

Malaysia has emerged as one of the region’s leading digital innovation and outsourcing hubs, building and attracting international companies with its infrastructure, diverse talent pool, and beautiful landscape. With more than 100,000 expatriates (expats) in Kuala Lumpur and voted as the #2 city for expats by InterNations, this vibrant Southeast Asian melting pot is as multicultural as it gets. 

Tahlequah, Oklahoma | Everise Experience Center

Language is the most vital component of communication. Understanding this, Everise provides customer experience support in 20 languages spoken in Asia and Europe. Unfortunately, the diverse tapestry of languages spoken across the earth is shrinking, and this is particularly true in the case of North America’s native tribal tongues.

Stay informed with our newsletter


Ready to Elevate Your Experiences?

Subscribe to our newsletter today.